Privacy Policy
At Royale Sainte Hélène Boutique Hotel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
By accessing our website or using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. Guest Policy Deposit
To ensure a smooth and secure experience during your stay, our hotel requires a deposit of 50 Euro at the time of check-in. This deposit serves as a guarantee for any incidental charges, damages, or extra services provided during your stay. The deposit amount will be charged to your credit card or collected in cash at check-in. The deposit will be fully refunded after your departure, provided no additional charges or damages have been incurred. The refund process typically occurs instantly. Your deposit information, including payment details, will be securely stored and processed in compliance with applicable data protection regulations.
2. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register on our website
- Place an order
- Subscribe to our newsletter
- Participate in surveys or promotions
- Contact us via email or other means
The types of personal information we may collect include:
- Name
- Contact information (email address, phone number, mailing address)
- Payment information (credit card details)
- Demographic information
- Other information relevant to customer surveys and/or offers
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Sending promotional emails and newsletters
- Improving our products and services
- Conducting research and analysis
- Complying with legal obligations
4. How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us in operating our website or conducting our business
- With our affiliates, partners, and vendors to fulfill orders and provide services
- With law enforcement agencies, regulatory authorities, or other third parties to comply with legal requirements or protect our rights
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. This information helps us improve our website and provide a better user experience. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
6. Data Security
We are committed to ensuring the security of your personal information and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, disclosure, alteration, and destruction.
7. Your Rights
You have certain rights regarding your personal information, including the right to:
- Access, correct, or delete your personal information
- Object to the processing of your personal information
- Restrict the processing of your personal information
- Receive a copy of your personal information in a structured, commonly used, and machine-readable format
You can exercise these rights by contacting us using the information provided below.
8. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any updates.